Friday, July 3rd, 2015 MST

Doing Business with CMI

Locking in Prices

Because gold and silver prices change by the minute, all orders must be placed by telephone so that prices can be locked in at the prevailing market. For buy orders, payment must be remitted the same day the order is placed. For sell orders, the items sold must be shipped the same day.

During periods of high volatility, and for large orders, we may require that funds be on deposit with CMI before prices can be locked in.

Methods of Payment

Payment by Check

CMI accepts payment by check, either personal or cashier’s check. However, orders paid by check are not sent to our shipping department until we have verified that the check has cleared. For checks less than $25,000, it is one-week before the order is shipped. For checks more than $25,000, it is two weeks before the order is shipped.

Persons familiar with cashier’s checks may ask why we wait two weeks when the money is pulled from their accounts at the time the cashier’s checks are purchased. Few banks will verify that checks have cleared; therefore, CMI allows ample time to make certain that the check has cleared. Further, there is the concern of fraudulent checks, which the precious metals industry has to deal with.

Payment by Bank Wire Transfer

Payment by bank wire transfer means that your order can be shipped within 24 to 48 hours. However, payment by wire transfer means allowance must be made to send the wire before the wire cut-off time, which is 5:30 pm ET, 4:30 CT, 3:30 MT and 2:30 PT at most banks. Many banks will not initiate wires with less than thirty minutes before the wire cut-off time.

Before calling to place an order, please determine your bank’s wire transfer procedures. Most banks require the wire instructions documents to be signed in person. Yet some banks accept faxed documents. Only a few banks accept wire instructions by phone.

Investors considering more than one precious metals investment may want to see if their banks provide convenient phone, fax or Internet bank wire services. Nowadays, many businesses initiate wire transfers from their office computers.

Payment by bank wire transfer enables us to provide the best service. We start the shipping process as soon as the wire is confirmed, which means that the order often is received by the buyer within a week or so of the order being placed, depending on how far you live from Phoenix, Arizona.

However, during periods of high activity, shipments can be delayed. When we anticipate delayed shipments, we inform buyers at the time orders are placed.

Wire transfer instructions are provided when orders are placed.

During periods of high volatility, we may require that funds be on deposit with CMI before prices can be locked in.

Payment Notification

When payment is received by CMI, an email is sent to the buyer along with the expected date of shipment. A copy of the invoice will be included in the shipment. If you prefer, notification can be by phone instead of by email.

Shipping Notification

When an order is shipped, CMI notifies the buyer by email (or by phone if the buyer prefers) and provides a tracking number along with the expected date of delivery.

Selling

If you are interested in selling gold or silver, visit our page dedicated to selling gold and silver to CMI. CMI Gold & Silver Inc. is one of the nation’s oldest precious metals dealers and stands ready to buy most gold, silver, platinum and palladium bullion products.

Hours

CMI brokers take orders Mondays through Fridays, 7:00 a.m. to 5:00 p.m. MST. Orders must be placed early enough in the day that payment can be remitted the same day.

Any time you get a recording when calling CMI, it means either our lines are overloaded or that you are calling when we are not open. In such cases, please leave your name and phone number and we will return your call. If you do not hear back from us as quickly as you would like, you are encouraged to call again.

CMI Order Minimums

The minimum orders for bullion purchases at CMI:

  • three ounces of gold
  • three ounces of platinum
  • five ounces of palladium
  • 100 ounces of silver

Although the minimum order for silver bullion is 100 ounces, the minimum order for junk silver coins is $100 face, which is 71.5 ounces of silver.

Additionally, our Gold Specials Page sometimes carries offers of gold bullion less than three ounces, and our Silver Specials Page sometimes has offers less than 100 ounces.

Payment Remittance

Mail checks to:

CMIGS
3800 N. Central Avenue
11th Floor
Phoenix, Arizona 85012

CMI does not accept credit cards or debit cards.
CMI does not accept third party checks.
CMI does not accept checks drawn on foreign banks, not even Canadian banks.
CMI does not accept payment by cash in any amount.

Shipping, Handling, and Insurance

For orders less than ten ounces of gold, platinum or palladium and 500 ounces of silver, there is a $30 shipping, handling and insurance fee. Shipping and handling is free for quantities in excess of those stated.

Methods of Shipment

Orders are shipped by either registered, insured US Mail or insured UPS. Large orders sometimes are shipped by Brinks.

When orders are shipped, CMI notifies the buyer, usually by email but by phone if preferred. Additionally, a tracking number is provided, which enables the buyer to verify date that the carrier expects to make delivery.

Shipping methods

Shipping Gold and Silver to CMI

When sending gold and silver to CMI, ship via Registered U.S. Mail, using the Post Office’s Flat Rate boxes. Registered mail is the safest way to ship, as the Post Office rarely loses a registered package. Always declare the value and insure it because if your shipment is that rare one that gets lost, you will be covered by the insurance.

The Post Office’s Flat Rate fee also provides the lowest shipping costs, with fees of only $17.90 for up to 70 pounds shipped anywhere in the U.S. But, the big advantage of using Flat Rate boxes combined with Registered Mail is the high reliability of Registered Mail.

Flat Rate boxes are free at your local Post Office. The boxes are sturdy enough to handle gold, but for silver the boxes need to be reinforced.

For tips on packaging silver for shipment, view our slide presentation How to Ship Silver.

References

CMI has dealt with the same bank since 1973. Bank and other references are available on request.

Client Confidentiality

CMI strives to ensure client confidentiality. We do not sell or share our customers’ names, and we do not computerize transactions. Not putting transactions on a computer protects our clients from record theft.

At CMI, we recognize the importance of keeping precious metals transactions as private as possible; therefore, we require no account set-up, no 8-page account agreement to sign, and no credit card or social security numbers to secure your trades.

Furthermore, CMI does not even put clients’ names on invoices, thereby providing even more investment privacy. This became policy in the mid-1970s as CMI pioneered the bullion precious metals industry in Phoenix.

Please call with any questions about doing business with CMI. We accept calls Mondays through Fridays, 7:00 a.m. to 5:00 p.m. MST. Our toll free number is 1-800-528-1380. If you have what you think is a straight forward question and want to use email, it’s info@cmigs.com.

You will be pleasantly surprised that our brokers do not start the conversation by asking for your phone number but rather by answering your questions. We do not need your phone number unless you place an order with us. CMI Gold & Silver Inc. has been buying and selling gold and silver bullion since 1973. You will find us pleasant and easy to do business with.